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Career

We’re pleased to inform that we have a job opening available in iDynamics! 


Come be a part of our vibrant and diverse team

Software Support Specialist

Job Descriptions :

  • Providing customer service/ application support via telephone, remote assistance and email
  • Handle incoming calls from end users and perform first contact resolution (first time fix)
  • Handle software updates, installation and migration tasks
  • Ensure logged in tickets are solved within the time frame
  • Assist with fieldwork if requested
  • Handle and solve IT technical issue

Requirements : 

  • Minimum Required Language(s): English and Bahasa Malaysia
  • Possess Degree in IT / Accounting
  • Good knowledge of software services and solutions
  • Excellent communication skill both written and verbal
  • Able to work with minimum supervision, self driven and result oriented
  • In house training will be provided
  • Ability to provide end users with highest quality of service at all times
  • Ability to meet deadlines
  • Ability to proactively communicate problems with supervisors as they become known
  • Ability to build rapports with clients over the phone/ email
  • Ability to learn and support new applications

Inside Sales Position

Job Descriptions :

  • Liaise with customers and internal teams to support sales enquiries/issues.
  • Prepare quotations in a timely manner to customers.
  • Prepare monthly sales enquiries summary reports for follow-up to secure new orders and for management planning.
  • Perform monthly analysis to measure customers responsiveness and hit-rate for improvement to drive business growth.
  • Perform cold calling to potential customers to promote & acquire new enquiries to drive business growth.
  • Support other sales duties as assigned by management.
  • Initiating telephone and email contact with potential prospects from lead generation lists; cold calling as needed.
  • Effectively articulates the value proposition associated with IT Solutions or Hardware
  • Responsible for selling a defined set of products and services.
  • Identifies customer needs/requirements, and recommends the appropriate products and solutions.
  • Recommends business solutions considering customer needs
  • Set meetings with prospective clients

Requirements : 

  • Min. Diploma in Sales & Marketing / Business Studies or equivalent
  • Min. 2 years sales/marketing-related function in electronic components industry required.
  • Experience in sales pricing/quotation & data analysis.
  • Experience in inside sales experience, or related sales experience preferred 
  • Experience in price negotiations preferred.
  • Experience in tele-marketing/call centre will be advantageous
  • Excellent verbal and written communication skills;the ability to call, connect and interact with potential customers
  • Meticulous with a keen eye for details.
  • Strong computer skills, including Microsoft Office Suite (Word, Powerpoint, Excel & Outlook) and CRM/Salesforce experience preferred
  • Comfortable making cold calls and confident in talking to new people 
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team

Software Developer

Job Descriptions :

  • Develop and maintain software according to requirements and specifications.
  • Deliver software within agreed upon delivery timelines
  • Participate in software requirements meeting
  • Ability to work under pressure to meet the deadlines
  • Debugging and testing software

Requirements : 

  • Posses Degree in IT or Equivalent
  • Min. 2 years in related field
  • Good knowledge of software services and solutions
  • Strong understanding and familiarity with Javascript ES6 and above
  • Good with Backend Technologies such as Node & Express, RESTful API, MS SQL Database
  • Good with Frontend Technologies such as React & React Native
  • Good with HTML, CSS and C#
  •  Strong understanding and familiarity Git versioning tools
  • Experienced with Microsoft Azure
  • Experienced with Autocount customization

APPLY NOW!

You can send your CV/Resume to us at career@ilearn.com.my

or

fill up the form below and we will contact you as soonest as possible!

 

CONTACT US

Hotline : 1-300-800-828

Whatsapp : 012-6230888