Support

Experience peace of mind and outstanding support powered by our dedicated team of support specialist.

Reach us via:

Support Services

Any software purchased via iDynamics is eligible for our Support Services.
We offer 2 levels of support, which are BASIC SUPPORT and PRIORITY SUPPORT

SERVICESSUPPORT PACKAGE
Priority SupportBasic Support
Telephony:
Facsimile:
Email:
Customer Portal:N/A
Remote Access:
Priority Phone Line:N/A
Service Hours:9am - 6pm
9am - 1pm (Sat)
9am - 6pm
9am - 1pm (Sat)
Service Days:Mon - Sat (excluding Public Holidays)Mon - Sat (excluding Public Holidays)
Response Time:Within 4 hoursWithin 2 days
On-site Support:*1 tripN/A
Classroom Training:50% Normal PriceNormal Price
End User Contact Point:Up to 31